- Collect dues and send statementsA bill is on credit when the customer pays less than the total and takes the rest on account. dhivi POS keeps what each customer owes across every shop of…
- Make a quotationA quotation is the prices you offer a customer. No stock moves and no GST is due until you make a bill from it. While it is valid, the bill keeps the quoted…
- Send goods on approvalLet a customer take goods home before they pay. The goods go out on an approval note. The customer keeps some, and brings the rest back. You bill what they…
- Find a prescriptionPrescriptions lists every bill that had a prescription, newest first. It is in the menu, under Pharmacy, for a shop set up as Pharmacy, or one that also sells…
- Remind customers about refillsRefills due lists customers whose regular medicines are running out, so you can remind them and have the bill ready. It is in the menu, under Pharmacy, for a…
- Sell on EMI with a finance partnerA customer can pay part of a bill now and the rest on a loan from a finance company, like Bajaj Finserv or HDB. The finance company pays you later. EMI &…
- Give loyalty points, and move customers up by what they spendCustomers earn points on what they pay and use them on a later bill. Points are for the whole business: earned at one shop, used at all. A scheme can also…
- Sell gift cardsA gift card is sold on its own, not on a bill, and used at Pay in any of your shops, in parts. No GST is charged when it is sold; GST is charged on what it…
- Your first day with dhivi POSA short list to get from a new account to your first bill.
- Open another branchRun more than one shop, store or branch from one account. Each branch has its own stock, bills, cash and POS counters. Your products, customers and suppliers…
- Disable or enable a shopDisable a shop, store, branch or warehouse you no longer use, so the business fits a smaller plan. Its records stay. You can open and export them any time,…
- Create an offerOffers are applied by the POS by itself. The cashier does nothing.
- Offers and discounts at the POSOffers come off the bill by themselves. Your own discount goes on top.
- Sell by weight and in packsSell loose goods by the kg, litre or metre. Sell a bag, tray or sack at its own price, with stock kept in the smaller unit.
- Give some customers their own pricesA price list gives a group of customers lower prices, like Wholesale, Dealer or Hotels. Retail is each product's own selling price, and every customer pays it…
- Keep track of phones by IMEIThe IMEI register lists every phone by its IMEI or serial number, and where it is: in stock, on the way, sold or damaged. IMEI register is in the menu, under…
- Use the shortage bookThe shortage book lists medicines customers asked for that were out of stock, and medicines at or below their reorder level. They are grouped by the supplier…
- Offers, weighed goods and packsOctober 2026 · POS and back office
- Record your expensesRecord rent, salaries, electricity and other costs of running the shop. They come off your profit in Profit & loss. Supplier bills for goods stay in Payables.
- Choose your kind of shopTell dhivi POS what you sell. It suggests the right POS screen and adds the pages your trade needs. Each shop can be a different kind.
- Add a POS counterEach billing counter is a terminal. Bill numbers show which counter made them.
- Set what needs a managerDecide how much a cashier can do alone. Above that, a manager enters their PIN on the cashier's screen. Each shop has its own limits.
- Choose what the receipt printsSet how receipts print at this shop: after every sale or not, the paper width, a barcode, a UPI QR for an unpaid bill, and a line at the bottom.
- Show a UPI QR on every billCustomers scan the QR on the POS screen and pay the exact amount.
- Confirm UPI payments with RazorpayConnect your own Razorpay account and the POS shows a Razorpay QR for each bill. The bill completes by itself when the payment arrives, so the cashier does…
- Use labels from a weighing scaleIf your counter scale prints a barcode with the weight or price in it, the POS can read it and add the item at that weight.
- Sell when stock shows zeroSometimes goods are on the shelf before you have entered the delivery.
- Set up your pharmacyEnter your drug licences and pharmacists, and choose what the POS asks for when it sells a scheduled medicine. In the menu, under Setup, click Settings, then…
- Print bills in your languageGive your products a second name in Tamil, Hindi, Telugu, Kannada or Malayalam, and print bills with it. The back office stays in English.
- Set up gift cardsChoose the amounts your shops sell gift cards for, how long a card lasts, and what managers can do with one. These are the same at every shop.
- Sign in to the POSSign in with your email or mobile number. No store code is needed: the first time on a device you use your password, and after that the POS remembers your…
- Bill on a phoneThe POS works on a phone too. The total is big at the top, the items are cards with − and +, and the scan button is under your thumb.
- Open the shiftCount the cash in the drawer before your first bill. At closing time dhivi POS checks the drawer against the bills.
- Make a billScan or pick the items, check the total, then take payment.
- Add a customer to a billPut a customer's name on the bill to keep their history, give store credit or share the bill on WhatsApp.
- Connect a receipt printer on AndroidOn an Android phone or tablet, the POS can print every bill on a receipt printer by itself, with no tap. You connect the printer once on each phone, and the…
- Approve from your phoneWhen a cashier goes over their limit, the POS asks a manager to approve it. The manager can enter their PIN at the POS, or approve from their phone wherever…
- Take paymentTake cash, UPI, card, or a mix of them, and give the right change.
- Print or share the billAfter payment you see Paid, the change to give back, and the receipt as it prints.
- Hold a bill and serve the next customerA customer forgot something? Hold their bill and bill the next person.
- Sell loose items by weightFor rice, sugar, dal and anything sold by the kg.
- Take in a repair and hand it backTake a customer's phone in for repair, track it until it is ready, and bill the repair when they collect it. Repairs is at the POS in the Mobile store layout.
- Take an old phone in exchangeA customer buying a phone can hand over their old one. What it is worth pays part of the bill. The new phone keeps its full price and GST. This is at the POS…
- Show the bill to the customer on a second screenA screen facing the customer shows each item as you bill it, the total, and the UPI QR to scan. Use a second screen on the counter computer, or a tablet.
- Take a returnTake back items from an earlier bill and refund in cash or store credit.
- POS: Shop is disabledThe owner has disabled this shop. The POS stops billing here, and nothing you sold is lost.
- Cancel a billCancel a whole bill made by mistake, during the same shift.
- Take cash out of the drawer, or put it inRecord every rupee that leaves or enters the drawer, so the count matches at closing.
- Close the shiftAt the end of the day, count the drawer. dhivi POS compares it with the bills.
- Lock the POS when you step awayLock the screen so nobody else bills under your name. The bill you were on waits for you.
- POS keyboard shortcutsBill faster without the mouse.