Cancel a bill

Cancel a whole bill made by mistake, during the same shift.

Steps

1. Click the clock button at the top for Today's bills.
2. Click the bill.
3. Click Cancel bill.
4. Under Why, pick a reason, for example Rung up by mistake or Payment did not go through. Add a note if you like.
5. Click Cancel bill. If it says ask a manager, a manager types their PIN.

Good to know

• The goods go back on the shelf, and the amount comes out of the shift's takings.
• The bill stays in the list, marked Cancelled. Its number is never used again.
• Only bills from this counter's open shift can be cancelled. For anything older, take a return instead.