Take in a repair and hand it back

Take a customer's phone in for repair, track it until it is ready, and bill the repair when they collect it. Repairs is at the POS in the Mobile store layout.

Take a device in

1. Click the spanner button at the top for Repairs.
2. Click + New job.
3. Type the customer's Name and the Phone to call when it is ready.
4. Type the Make and model, and the IMEI if you have it.
5. Under What is wrong, write the fault in the customer's words.
6. Under Left with it, note anything they left, like a back cover or a charger.
7. If you like, type an Estimate, a Ready by date and Who is fixing it.
8. Took an advance? Pick Cash, UPI or Card and type the Amount.
9. Click Take it in. Give the customer the job number, for example RJ-00001.

While you repair it

1. In Repairs, click the job.
2. Under Where it is, move it to Repairing, then Ready.
3. Under Parts and labour, search for any part you used and type the Labour.
4. Write what was done under Notes, and click Save.

Ready to collect at the top counts the jobs waiting. The POS shows the same count at the top, for example 1 repair ready.

Hand it back

1. Click the job, then Bill & hand back.
2. The repair goes on a bill, with the advance taken off. To pay is what is left.
3. Take payment as usual.

Good to know

• Labour is charged with 18% GST.
• An advance in cash goes into this shift's drawer.
• Cancel job gives the advance back in cash from this drawer, even if it was paid by UPI or card. The POS asks first.
• To see the Mobile store layout, click Mobile store at the top of the POS. The owner can set it for every counter. See Choose your kind of shop.