Take a return

Take back items from an earlier bill and refund in cash or store credit.

Steps

1. Click Return, or press F3. Today's bills opens.
2. Find the bill. Search by bill number, customer, phone or cashier.
3. Click the bill.
4. Under What's coming back, tap + beside each item coming back.
5. Under Why, pick Changed their mind, Wrong item, Damaged or faulty, Past its date or Other.
6. Under Give it back as, pick:
   • Cash from the drawer, now.
   • Store credit kept on the customer's account.
   • Exchange towards a new bill.
7. Add a note if you like.
8. Click the button at the bottom, for example Refund ₹20.00 in cash.

Good to know

• Back on the shelf puts the item back into stock. Untick it for damaged goods.
• A bill from an earlier day or another shop? Type its number and click Find any bill.
• Right after a sale, Return items on the Paid screen opens the same form.
• A credit note is made for every return.
• Store credit and exchange need a customer on the bill.
• A large refund needs a manager's PIN. See Set what needs a manager.