A page is locked or missing

Quotations not enabled? Price lists, Loyalty or another page not turned on, not available or not in the menu? There are four reasons a page is locked or missing in the back office, and each has its own fix.

The page has a lock: your plan does not include it

The page shows greyed out in the menu, with the name of the plan that has it. Open it and you see comes with and the plan's name, for example Quotations comes with Growth.

• Owner or Admin: click Compare plans and move to a plan that includes it. See Pay for your plan.
• Anybody else: the page says Ask your owner to move to that plan.

The page opens once you are on the new plan.

Moved to a smaller plan? The pages it does not include lock the same way. The popup on Billing lists them before you move. See Change your plan.

The page does not suit your kind of shop

Some pages are only for some kinds of shop. For example, Prescriptions and the H1 register are for a pharmacy, and the IMEI register is for a mobile store.

Open Settings and check your kind of shop, and what else you sell. See Kind of shop.

Your role does not include it

Staff see only the pages their role allows.

Ask an Admin to change your role, or to give you more access, on the People page. See Add a staff member.

Not turned on for your business yet

Some new pages are turned on by dhivi POS one business at a time. If the page is missing for everybody, even the owner, and none of the above fits, talk to support:

• Open your account page, click Support, then Report a problem, and name the page. See Contact customer support.

Good to know

• Pages your plan includes, your role allows and your kind of shop uses are always in the menu.
• Moving to a smaller plan does not delete a page's records.
• A shop that is disabled shows every page, read-only, with a banner at the top. See Disable or enable a shop.