Ask for help in the back office
Ask answers "how do I…?" questions about the back office while you work. The answer comes from this help guide, in a few steps, with a button that takes you to the page.
Ask is being turned on for businesses one at a time. If you do not see Ask at the top of the page yet, use the help guide or contact support.
Ask a question
- Click Ask at the top of any page in the back office. A panel opens on the right.
- Type your question under Ask how to do something…, for example how do I return goods to a supplier?
- Press Enter, or click the send button.
- Read the steps. Click the button under the answer to go to that page, or Read it to open the full article.
You can ask in Tamil, Hindi or another language. The answer comes in the language you asked in.
Did it help?
- Under each answer, click Yes or No for Did this answer it?. It tells us which articles to improve.
- Still stuck? Click Talk to support. Your questions and the page you were on go to support with it, so you do not have to explain twice. A reply comes by email and on your Support page.
Good to know
- Ask explains how to use dhivi POS. It cannot see your shop's data, so it cannot tell you your sales or stock.
- Answers can be wrong. Check important details before you act on them.
- Each business has a number of questions a month. The panel says when they are used up.
- Questions are kept for 90 days and do not say who asked.
- On a phone, Ask opens full screen. Press Back to close it.