Change a customer's details

Change a customer's mobile number, name, email or GSTIN in the back office. Only an Admin or a Manager can change a customer.

Change the mobile number

1. Click Customers in the menu.
2. Search for the customer by name or by their old number.
3. Click the customer, then click Edit. You can also click the pencil next to them in the list.
4. Under Mobile number, type the new number: 10 digits.
5. Click Save changes.

The POS finds them by the new number from the next bill.

Change other details

In the same form you can change the Name, Email, GSTIN and State. Click Save changes when you are done.

Good to know

• One mobile number belongs to one customer. If the new number is already another customer's, dhivi POS says who has it and does not save. Change or hide that customer first.
• Bills already made keep the name, number and GSTIN they were made with. Only new bills use the new details.
• At the POS you cannot change a customer's details. Ask an Admin or a Manager to change them in the back office.
• To add a new customer, see Add a customer.