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API: limits and errors

Back officeUpdated 2 November 2026

Limits

A key may make 600 calls a minute. Over that, the answer is 429 with a Retry-After header in seconds — wait that long and try again. The limit is the same on every dhivi POS server, and a restart does not reset it.

Errors

Every error is JSON with one sentence in error.

StatusMeans
400Something in the call is wrong — the sentence says what.
401The credential is not valid. — a wrong, revoked or ended key. The same words whatever the reason.
403The key may not do that (the sentence names what it needs), may not act at that shop, or the business does not have that application.
404No such thing — or not this business's, which looks the same.
409It clashes with what is there, for example a phone number already on file.
429Over the limit. See above.

Repeated wrong keys from one address are slowed down, so a script with a typo in its key should stop and be fixed rather than retried.